**INTERNAL MEMO — URGENT**
INTERNAL MEMO — URGENT
To: CEO
From: Executive Strategy Office
Re: Evergy Outage Map — Crisis Intelligence Brief
Viral Headline:
“Evergy’s Outage Map Goes Dark: Angry Customers Turn to Social Media as 140,000+ Lose Power in Extreme Heat”
Key Impact Points:
- Instant Trust Erosion: 140,000+ customers without power during a heat emergency. The outage map itself failed — triggering accusations of cover-up, incompetence, and safety failures.
- Social Media Firestorm: #EvergyOutage trending. Customer sentiment dropping 80% in 4 hours. Real-time reputation damage requires immediate executive action.
- Regulatory & Liability Risk: State utility commissions and media are watching. Any delay in restoration or transparency invites fines, lawsuits, and long-term rate case damage.
Strategic Recommendation:
Deploy CEO-level crisis communication within the next 60 minutes — public apology, transparent restoration timeline, and a commitment to grid infrastructure investment.